Terms & Conditions

You will be asked to read and accept Ocarina Workshop terms and conditions when you place your order.

Payment for UK Home orders and International orders must be made before dispatch. UK Schools can be supplied on invoice and should give an Education Order number where possible.  Payment is required within 30 days of supply.

Card payments will be made securely through SagePay or PayPal at the point of confirming your order through this site.

You can cancel your order at any time, until you submit your order. Your order will be acknowledged by e-mail. For any enquiries about your order, please respond to that e-mail, using the unique order reference.

Your order and delivery details will be kept securely by Ocarina Workshop and not disclosed or passed on to any third parties.

Minimal Postage is added at cost according to the size and value of your order. All orders are dispatched promptly, by First Class Mail or DHL courier delivery. Priority handling will be given to orders where customers have paid the optional extra delivery charge:

Priority UK Delivery will ensure your order will be delivered within 2 / 3 working days (and usually next working day).

Standard UK Delivery is usually within 5 to 7 working days, and often sooner. If your order is not delivered within this time, please notify us immediately.

Returns are rare, as orders are accepted on a firm sale basis. Should you wish to return your order, please ring us to discuss the problem and we will do our best to put it right. Returns are accepted within 28 days of invoice date only. We recommend you use recorded delivery. At the point of receiving returned goods, we will refund your card for the total order value, excluding postage.

VAT is included in the price of orders supplied within the European Union, at the current rate. A full vat invoice / receipt is supplied with the goods. Customers outside the European Union pay ex-vat price on all products. Delivery costs are as listed and must be paid in full. Any local taxes/customs charges are the customer’s responsibility.

BFPO schools should order as UK School, entering their BFPO number in the Postcode field. Once your order has been submitted, you may email a request for a vat refund if your school is eligible. Any refunds and additional postage costs will be handled at this point.

International Customers should allow longer for delivery (7 to 10 working days). Postage charges are kept to a minimum. All prices are quoted in Pounds Sterling and a daily currency converter is provided. Card Payment is preferred. If you wish to pay directly to Ocarina Workshop bank account, you must pay any charges made by the sending and receiving banks. Orders will be sent as soon as we receive your payment.

Canada:  should any dispute or claim arise, this will be resolved under UK Law and not Canadian Law.

Company Details: Ocarina Workshop VAT registration number GB 425 6447 46
Ocarina Workshop is a limited company registered in England and Wales 3545334
Registered Office: 12 Beardsley Gardens, Kettering, NN15 5UB, United Kingdom

For enquiries, please phone Ocarina Workshop on 01536 485 963 (International: +44 1536 485 963).

Orders can also be placed on this phone line, with secure card payment. Alternatively you may send a cheque in Pounds Sterling, payable to ‘Ocarina Workshop’ for the full order value including delivery, and post it to Ocarina Workshop, PO Box 56, Kettering NN15 5LX, United Kingdom.

UK Mail Order

Ordering from Ocarina Workshop is fast and secure. You can proceed through the ordering pages as a guest, or register. Payment is due when you place your order.

UK delivery is FREE on orders totalling more than £30.
Nominal Postage is charged on orders up to £30
:

Order Value up to Delivery Cost Add
£5 £1 + vat
£30 £2 + vat
Over £30 FREE

 

All orders are despatched promptly by First Class Mail.  If your order is urgent and you require next day delivery, please choose priority delivery, which is an additional £4.80 + vat. Priority orders placed before 11.30 am are usually delivered on the next working day, weather permitting.

If you prefer to order by phone, you may ring us on 01536-485963.  The same prices apply as advertised in the website.

UK School Orders

UK Schools and Local Authorities are welcome to place orders through OcShop. Ex-vat and inc-vat prices are clearly displayed throughout the ordering process. Ordering from Ocarina Workshop is fast and secure. You can proceed through the ordering pages as a guest, or register.

Payment can be made securely through the site using a card. Alternatively we will send goods to Schools or Local Authorities with an invoice, which will be due for payment 30 days from date of order. Please give your Education Order Number and contact details of the person responsible for the order.

Delivery is charged at a nominal rate on smaller orders (£1 ex-vat for orders up to £5 in value, and £2 ex-vat on orders up to £30). Standard Delivery on all orders over £30 ex-vat is FREE. If your order is urgent, please choose Priority Delivery for an extra £4.80 ex-vat. This guarantees your delivery within 2 working days, and usually next day if your order is placed before 1pm. Standard Delivery by Royal Mail, or our courier company for larger parcels, can be expected within 3 to 5 working days.

Orders are dispatched and delivered promptly by First Class Mail.

**Delivery of all orders over £30 is free**

Order Value up to Delivery Cost Add
£5 £1 (£1.20 inc-vat)
£30 £2 (£2.40 inc-vat)
Over £30 FREE

For Priority Delivery add £4.80 (£5.76 inc-vat) to the above amounts. If you place a priority order by 1 pm, it will be normally be delivered on the next working day, weather permitting.

If you prefer to order by phone, you may ring us on 01536-485963.  The same prices apply as advertised in the website.

Advice and teaching tips are free. If you wish to talk to specialists regarding teaching the ocarina in your school, or to plan and discuss your order, please ring us on 01536-485963.

Note: we cannot dispatch school orders to home addresses. If you place your order during school holidays, please let us know your term dates and we will arrange for delivery as soon as your school is open.

International Orders

The best way to place your order is through OcShop, making payment securely using a card (Visa, Mastercard, PayPal). You will not be asked to enter payment details on this website but transferred to SagePay or PayPal.

If you wish to pay by Bank Transfer, please order in OcShop. Your confirmation email will contain our bank details. As soon as we receive payment in full we will send your order. Please make sure you pay all bank charges.

If you would like Express Delivery, please email info@ocarina.co.uk with details of your order, and we will email a quote for the exact cost.

Standard Delivery cost is added automatically, at the rates shown below.
Please allow 7 to 10 working days for your goods to arrive:

Delivery to Europe

Postage costs outside the UK are calculated according to the ex-vat value of goods.
Vat is added for EC countries only*. Delivery is usually in 5 to 10 working days.

Standard Delivery cost is added automatically:

Order Value
up to
Delivery Cost
Add (ex-vat)
Delivery Cost
Add (inc-vat)
£10 £2.40 £2.88
£30 £4.80 £5.76
£50 £6.80 £8.16
£75 £8.80 £10.56
£100 £10 £12.00
£150 £14 £16.80
£250 £22 £26.40
£400 £36 £43.20
£700 £60 £72.00
£1,000 £84 £100.80
£1,500 £120 £144.00
Over £1,500 £140 £168.00

*If you have a vat registration number, please email orders@ocarina.co.uk

If you would like Express Delivery, please email info@ocarina.co.uk with details of your order. We will email a quote for the exact amount, and delivery options (2 day or 5 day).

Please note: If you have chosen Standard Delivery, we will send your goods by the most economical method, using Royal Mail International Services. This may involve dividing your order into several ‘small packets’, each weighing less than 2 kilos. Your order may therefore not all arrive at one time. It is your responsibility to pay any local taxes / customs charges that may arise.

 

Delivery Worldwide (outside Europe)

Postage costs are calculated according to your order value. Ex-vat prices will be charged throughout your order. Please allow up to 30 days for Standard Delivery, although you will usually receive your goods within 7 to 15 working days of placing your order.

If you would like Express Delivery, please email info@ocarina.co.uk with details of your order. We will email a quote for the exact amount, and delivery options (3 day or 7 day).

Standard Delivery cost is added automatically:

Order Value up to Delivery Cost Add
£10 £3
£30 £6
£50 £10
£75 £15
£100 £20
£150 £30
£200 £40
£300 £60
£400 £80
£500 £100
£600 £120
£700 £140
£800 £160
£900 £180
£1000 £200
£1500 £225
Above £1,500 £250

Please note: If you have chosen Standard Delivery, we will send your goods by the most economical method, using Royal Mail International Services. This may involve dividing your order into several ‘small packets’, each weighing less than 2 kilos. Your order may therefore not all arrive at one time. It is your responsibility to pay any local taxes / customs charges. Thank you.

 

BFPO Schools

Please place your order as if you are a UK school and enter your BFPO number in the Postcode field. Once your order has been submitted, you may email a request for a vat refund if your school is eligible. Any refunds and additional postage costs will be handled at this point.

International Schools

We welcome orders from International Schools. Small orders will be sent using the Royal Mail International Standard service.  Please proceed through the checkout and pay using a card. All vat is removed at the final checkout page if items are to be sent outside the EU.

For larger whole-class or whole-school orders, we are happy to discuss your exact requirements and quote, including door-to-door courier delivery. We have International Schools happily playing our Ocarinas on SIX continents – so, wherever in the world you are, just get in touch with us at info.ocarina.co.uk and we will work out the best way to get all your children playing.  Once you know what you’d like to order, checkout securely with card payment, or select ‘Invoice’ and we will email a ProForma invoice by return.

Returns

If you believe you have received the wrong item, or your item is faulty, please contact us immediately, quoting your OcShop order number, and we will do our best to resolve the issue swiftly:

Email: orders@ocarina.co.uk
Phone: 01536-485963
Fax: 01536-485051

Orders are accepted on a firm sale basis. If you need to return your item please notify us before returning it and we will log details of the problem. The item must reach us in re-saleable condition within 28 days of date of invoice. Please use recorded/special delivery. At the point of receiving returned goods, we will refund your card with the price you paid for the goods, excluding postage.

Trade

If you are a Music Shop wanting to stock Ocarinas or supply to schools or hubs, please send us a message through this site or call 01 536 485 963

Barnes and Mullins carry our best selling 6-hole Ocarina clam pack, complete with colour booklet.
Please contact them on 01 691 652 449