Terms & Conditions

You will be asked to read and accept Ocarina Workshop terms and conditions when you place your order.

Payment for UK Home orders and International orders must be made before dispatch. UK Schools can be supplied on invoice and should give an Education Order number where possible. Payment is required within 30 days of supply.

Card payments will be made securely through WorldPay or PayPal at the point of confirming your order through this site.

You can cancel your order at any time, until you submit your order. Your order will be acknowledged by e-mail. For any enquiries about your order, please respond to that e-mail, using the unique order reference.

Your order and delivery details will be kept securely by Ocarina Workshop and not disclosed or passed on to any third parties.

Postage is added at cost according to the size and value of your order. All orders are dispatched promptly, by First Class Mail or using an Express Courier delivery service.

Priority UK Delivery will ensure your order is delivered within 2 to 3 working days (and often next working day).

Standard UK Delivery is usually within 3 to 5 working days, and often sooner. If your order is not delivered within this time, please notify us immediately.

Returns are rare, as orders are accepted on a firm sale basis. Should you wish to return your order, please ring us to discuss the problem and we will do our best to put it right. Returns are accepted within 28 days of invoice date only. We recommend you obtain a certificate of posting and use recorded delivery. At the point of receiving returned goods, we will refund your card for the total order value, excluding postage.

VAT is included in the price of orders supplied within the UK, at the current rate. A full vat invoice / receipt is supplied with the goods. International customers pay ex-vat prices on all products and postage. The delivery costs are as listed and must be paid in full before despatch. Any local taxes/customs charges are the customer’s responsibility.

BFPO schools should order as UK Schools, entering their BFPO number in the Postcode field. Once your order has been submitted, you may email a request for a vat refund if your school is eligible. Any refunds and additional postage costs will be handled at this point.

International Customers should allow longer for delivery (up to 30 working days, depending on your country and the time of year). Postage charges are kept to a minimum. All prices are quoted in Pounds Sterling and a daily currency converter is provided. Card Payment is preferred. If you wish to pay directly to ‘Ocarina Workshop Limited’ bank account, you must pay any charges made by the sending and receiving banks. Orders will be despatched as soon as we receive your payment, and are usually delivered within 5 to 15 working days.

Canada:  should any dispute or claim arise, this will be resolved under UK Law and not Canadian Law.

Company Details: Ocarina Workshop Limited VAT registration number GB 425 6447 46
Ocarina Workshop is a limited company registered in England and Wales 3545334
Registered Office: 12 Beardsley Gardens, Kettering, NN15 5UB, United Kingdom

For enquiries, please phone Ocarina Workshop on 01536 485 963 (International: +44 1536 485 963).

Orders can also be placed on this phone line, with secure card payment. Alternatively you may send a cheque in Pounds Sterling and drawn on a UK bank, payable to ‘Ocarina Workshop Limited’ for the full order value including delivery, and post it to Ocarina Workshop, PO Box 56, Kettering NN15 5LX, United Kingdom.

UK Mail Order

Ordering from Ocarina Workshop is fast and secure. You can proceed through the ordering pages as a guest, or register. Payment is due when you place your order.

UK delivery is FREE on orders totalling more than £30.
Nominal Postage is charged on orders up to £30
:

Order Value up to Delivery Cost Add
£5 £1 + vat (£1.20)
£30 £2.50 + vat (£3.00)
Over £30 FREE

All orders are despatched promptly by Royal Mail.  If your order is urgent and you require next day delivery, please choose Special Delivery (additional charges apply). Special Delivery orders placed before 11.30 am (Mon–Fri) are despatched same day for delivery the next working day. A signature will be required on delivery.

If you prefer to order by phone, you may ring us on 01536-485963.  The same prices apply as advertised on the website.

UK School Orders

UK Schools and Local Authorities are welcome to place orders through OcShop. Ordering from Ocarina Workshop Limited is fast and secure. Ex-vat and inc-vat prices are clearly displayed throughout the ordering process. You can proceed through the ordering pages as a guest, or register.

Payment can be made securely through the site using a card. Alternatively we will send goods to Schools or Local Authorities with an invoice, which will be due for payment 30 days from date of order. Please give your Education Order Number and contact details of the person responsible for the order.

Delivery is charged at a nominal rate on smaller orders (£1 ex-vat for orders up to £5 in value, and £2.50 ex-vat on orders up to £30). Standard Delivery on all orders over £30 ex-vat is FREE. If your order is urgent, please choose Special Delivery (additional charge applies). This guarantees your delivery within 2 working days, and usually next day if your order is placed before 1pm. Standard Delivery by Royal Mail, or our courier company for larger parcels, can be expected within 3 to 5 working days.

Orders are dispatched and delivered promptly.

**Delivery of all orders over £30 is free**

Order Value up to Delivery Cost Add
£5 £1 (£1.20 inc-vat)
£30 £2.50 (£3.00 inc-vat)
Over £30 FREE

For Special Delivery add £4.50 (£5.40 inc-vat) to the above amounts. If you place a priority order by 1 pm, it will be normally be delivered on the next working day, weather permitting.

If you prefer to order by phone, you may ring us on 01536-485963.  The same prices apply as advertised in the website.

Advice and teaching tips are free. If you wish to talk to specialists regarding teaching the ocarina in your school, or to plan and discuss your order, please ring us on 01536-485963.

Note: we cannot dispatch school orders to home addresses. If you place your order during school holidays, please let us know your term dates and we will arrange for delivery as soon as your school is open.

International Orders

The best way to place your order is through OcShop, making payment securely using a card (Visa, Mastercard, PayPal). You will not be asked to enter payment details on this website but transferred to WorldPay or PayPal.

Should you wish to pay by Bank Transfer, please order in OcShop as normal: the email confirming your order will contain our bank details so you can pay immediately or on receipt of our ProForma invoice. As soon as we receive payment in full we will send your order. Please make sure you pay all bank charges.

If you would like a formal quotation, please email info@ocarina.co.uk with details of your proposed order, and we will prepare a quotation for the exact cost and including delivery.

Delivery to Europe

Postage costs outside the UK are calculated according to the ex-vat value of goods. This is added automatically when you enter your shipping address.
Small orders within Europe are sent by Standard Royal Mail. Delivery is usually 5 to 10 working days (but please allow up to 30 working days).
For orders over £100 in value, we will usually send using an Express Courier, for tracked delivery in 2 to 7 working days.

Delivery at cost is added as follows:

Order Value
up to
Delivery Cost
Add
£10 £7
£30 £12
£50 £18
£75 £24
£100 £30
£150 £38
£250 £45
£400 £60
£700 £80
£1,000 £100
£1,500 £130
Over £1,500 £150

Please note: It is your responsibility to pay any local taxes / customs charges that may arise.

 

Delivery Worldwide (outside Europe)

Ex-vat prices will be charged throughout your order with postage costs calculated according to your order value and destination.

For small orders, please allow up to 30 working days for Standard Delivery, although you will usually receive your goods within 7 to 15 working days of placing your order.

For orders of £100 or more, we will usually send your order with Express Delivery to arrive in 3 to 10 working days.

Delivery at cost is added automatically as follows:

Order Value up to Delivery Cost Add
£10 £10
£30 £15
£50 £25
£75 £32
£100 £40
£150 £48
£200 £54
£300 £60
£400 £80
£500 £100
£600 £120
£700 £140
£800 £160
£900 £180
£1000 £200
£1500 £225
Above £1,500 £250

Please note: we will send your goods using the best possible service covered by the amount of postage you have paid within your order. In all cases, it is your responsibility to pay any local taxes / customs charges that may arise. Thank you.

 

BFPO Schools

Please place your order as if you are a UK school and enter your BFPO number in the Postcode field. Once your order has been submitted, you may email a request for a vat refund if your school is eligible. Any refunds and / or additional postage costs will be handled at this point.

International Schools

We welcome orders from International Schools. Small orders will be sent using the Royal Mail International Standard service. Orders over £100 / £150 in value are handled by Express International Courier and delivered very efficiently – it is therefore wise to collate orders on behalf of your pupils. Please proceed through the checkout and pay using a card. All vat is removed at the final checkout page.

For larger whole-class or whole-school orders, we are happy to discuss your exact requirements and prepare a formal quotation for you, including door-to-door courier delivery. We have International Schools happily playing our Ocarinas on SIX continents – so, wherever in the world you are, just get in touch with us at info.ocarina.co.uk and we will work out the best way to get all your children playing.  Once you know what you’d like to order, checkout securely with card payment, or select ‘Invoice’ and we will email a ProForma invoice by return.

Returns

If you believe you have received the wrong item, or your item is faulty, please contact us immediately, quoting your OcShop order number, and we will do our best to resolve the issue swiftly:

Email: orders@ocarina.co.uk
Phone: 01536-485963

Orders are accepted on a firm sale basis. If you need to return your item please notify us before returning it and we will log details of the problem. The item must reach us in new, un-played, re-saleable condition within 28 days of date of invoice. Please obtain a certificate of posting from your Post Office, or use recorded/special delivery. At the point of receiving returned goods, we will refund your card with the price you paid for the goods, excluding postage.

Trade

If you are a Music Shop wanting to stock Ocarinas or supply schools or hubs, please send a message through this site or call 01536 485 963